Betmaster Privacy Policy

1. Introduction & Scope

This Privacy Policy applies to the Betmaster website (betmaster.onl) and all associated services. When you open an account, place a bet, play casino games, or use any of our services on the platform, you automatically agree to this Privacy Policywill be considered as your consent.

Betmaster believes your personal data belongs to you. That's why we collect only what's necessary and keep it secure. We do not collect unnecessary data or sell it to third parties.

This policy has been prepared in accordance with international data protection standards (GDPR and equivalent regulations). If you have any questions, please contact our support team.

2. Information We Collect

Betmaster collects two types of data — what you provide directly, and what is generated automatically through your use of the platform.

Directly Provided Information:

• Registration Details: Full name, date of birth, mobile number, email address, and residential address
• KYC verification data: Copy of national ID, passport, or driving license
• Payment Details: bKash, Nagad, or Rocket number (full card numbers are never stored)
• Contact Details: Messages you send via support chat or email

Automatically Collected Information:

• Device Information: Device type, operating system, browser version
• IP address: For security checks and location verification
• Usage Data: Which pages you visited and for how long, and which games you played
• Cookies & tracking: To save session data and your preferences

Type of Information	Reason for Collection	Mandatory?
Name & Contact	Account Creation & Verification	Yes
Date of Birth	Age Verification (18+)	Yes
Identity Document	KYC Verification	On withdrawals
Payment Information	Transaction Processing	Yes
IP & Device	Security & Fraud Prevention	Automatic
Usage History	Service Improvement	Automatic

3. How Your Information Is Used

Betmaster uses your data only for specific, legitimate purposes. We never sell your information to advertising agencies or use it for unrelated purposes.

• Account management: For registration, login, and account security
• Transaction Processing: For processing deposits, withdrawals, and bonuses
• Security Verification: For fraud detection and account protection
• Customer Support: To resolve your issues and provide support
• Legal obligations: To meet regulatory requirements and comply with KYC obligations
• Service Improvement: To analyze user experience and improve our services
• Contact: For important updates, security alerts, and offers

4. Sharing & Disclosure of Information

Betmaster does not sell your data to third parties. In certain circumstances, limited information may be shared.

• Payment Provider: Transaction data is shared with payment partners such as bKash, Nagad, and Rocket — solely to complete payments
• KYC provider: With authorized third parties for identity verification
• Legal authorities: Upon lawful request from government authorities under Bangladeshi or international law
• Fraud Prevention: With regulators in cases of suspected money laundering or fraud

5. Cookies & Tracking Technologies

Betmaster's website uses cookies. Cookies are small data files stored in your browser that help improve your experience on the platform.

Cookie types:

• Essential cookies: Required to maintain your login session and keep your account secure — these cannot be disabled
• Functional cookies: To remember your language preference and settings
• Analytics Cookies: To understand site performance — with your consent
• Marketing Cookies: To show relevant offers — you may opt out at any time

You can manage or delete cookies through your browser settings. Note that disabling certain cookies may affect the functionality of some platform features.

6. Data Security Measures

Betmaster follows industry-standard technology and processes to protect your data. Our security measures are continuously updated.

• SSL/TLS encryption: 256-bit encryption is used for all data transmissions
• Database Encryption: Stored data is kept in encrypted form
• Two-Factor Authentication (2FA): An extra layer of security for account login
• Firewall & DDoS Protection: Servers are protected against cyber attacks
• Regular Audits: Regular system audits conducted by independent security experts
• Employee training: All staff are trained in data privacy practices

7. Your Rights

As a Betmaster user, you have several important rights regarding your personal data. Contact our support team to exercise any of these rights.

8. Data Retention Period

Betmaster does not retain your data longer than necessary. As a general rule, information may be kept for up to 5 years after account closure — primarily for legal obligations and dispute resolution. KYC documents are typically retained for up to 7 years.

• Account data: after account closure 5 Years
• Transaction Records: 7 Years (In compliance with financial regulations)
• KYC documents: 7 Years
• Support Chat Logs: 2 Years
• Cookie data: at end of session or after a maximum of 1 Year

9. Minors' Data

Betmaster is strictly prohibited for anyone under 18. We do not knowingly collect data from minors. If we become aware that a minor has opened an account, it will be closed immediately and all associated data will be deleted.

10. Changes to the Privacy Policy

Betmaster may update this Privacy Policy update this policy. You will be notified of significant changes via your registered email or a platform notification. Continued use of the platform after any changes constitutes automatic acceptance of the updated policy. We recommend checking this page regularly.

If you have any questions or concerns, please get in touch with us: [email protected]